The Spartanburg Review Speaks with In-Home Care Specialist Jeanette Maxey of Visiting Angels of Spartanburg
It's a decision that many of us will face at some point in our lives. A loved one, such as a parent, needs help with the day to day things that we take for granted. Remembering to take medication, simple cleaning tasks, going to the store, etc. Fortunately, people like Jeanette Maxey, owner of Visiting Angels of Spartanburg & Taylors are here to help! The Spartanburg Review interviewed Jeanette and this is what she had to say about her business and why she decided to start the Spartanburg location of Visitng Angels!
TSR: When did Visiting Angels of Spartanburg & Taylors start?
Jeanette: Visiting Angels started in 1998. We opened the doors to the Spartanburg location in February, 2017.
TSR: What was it that made you want to start this business?
Jeanette: I began senior care in 1999. I worked in the industry for 7 years before moving on to non-profit and mental health work. When my grandfather began to need care due to health issues his needs got me back into senior care and resources. I realized I missed the work and wanted to open an office focused on quality care which puts the clients AND caregivers first. After exploring the options of an independent and other national chain offices, the support at Visiting Angels made it clear this was the company I wanted to work with. I have not looked back once.
TSR: What was the toughest thing you went through when opening?
Jeanette: Balancing having enough caregivers to provide the care for new clients and having enough clients to keep caregivers busy.
TSR: . If you had to start over from day 1 what would you have done differently?
Jeanette: I would have hired more caregivers before opening the doors for client work.
TSR: What is the toughest part about having a business in 2017?
Jeanette: While it is wonderful that the unemployment rate is low, it is difficult to keep up with the demand of our services and have enough caregivers to cover all of the needs of our clients.
TSR: If a customer was to choose between your business and 3 others just like it, why would you suggest they at least give you a try ﬁrst?
Jeanette: We do not have a minimum amount of time we work with clients. If someone needs us 1 hour a week we are there! We also have a great office team who receives alerts if there are any issues and are all covering to solve the problem.
TSR: What is the number 1 way you currently bring in new customers?
Jeanette: We focus on client referrals and online marketing.
TSR: Has the Internet played a big role in your business as it has become more prevalent?
Jeanette: While many people will not remember specifically how they heard of us, they typically remember it was somewhere online.
TSR: If you had to look 6 months to a year into the future where would you like to see your business be?
Jeanette: We are on track and planning to have twice the business we have right now. We have a great office staff and would like to see both of them full time. We would also like to see our therapy dog who is currently in training to be fully certified and serving seniors right along with us.
TSR: What areas do you serve?
Jeanette: In Greenville County we service Taylors and Greer, all of Spartanburg County, and Cherokee County.
TSR: Looking back, what is your WHY? Why become a business owner instead of working for somebody else?
Jeanette: Because I can! I enjoy going into our client’s homes. I enjoy investing in our Caregivers and watching them grow stronger and closer to their clients.
TSR: How can potential customers or clients best contact you?
Jeanette: They can call us at 864-881-0520, email firstname.lastname@example.org or visit our
Visiting Angels website.
Visiting Angels of Spartanburg & Taylors is currently hiring caregivers. Call them at the number above to learn how to apply. Caregiver experience is necessary! Visiting Angels is an Equal Opportunity Employer.